Refund policy

You may request a return within 30 days after delivery by emailing chaos13.sn@gmail.com with your order number and the reason for your return.

For change-of-mind returns, items must be unused and include their original packaging and accessories. Please check your exact headset model before ordering replacement cushions.

Contact us before sending anything back. We will provide return instructions, the correct return address, and a prepaid return label. We do not charge a return-label fee or restocking fee.

If your order arrives damaged, defective, or incorrect, contact us with your order number and photos so we can arrange a replacement or refund. Opening an item to discover a defect does not prevent you from reporting the problem.

For approved change-of-mind returns, the original outbound shipping charge is not refundable. For damaged, defective, or incorrect items, we will also refund the applicable original shipping charge.

Approved refunds will be issued to the original payment method within seven business days after the returned item is received and inspected. Your payment provider may need additional time to post the refund.

Contact us promptly to request cancellation. We will attempt to cancel orders before fulfillment, but cancellation cannot be guaranteed once processing has begun.

This policy does not limit any rights you have under applicable consumer law.